P. A. Karmishin, S. V. Ryndina

Models of business processes for processing customer calls for mobile applications of the bank

3-10

I. O. Surkov, S. V. Ryndina 

Adjustment the email marketing for footwear online store

11-18

S. V. Taktarova, S.S.Soldatova 

Specifications, problems, development trends and directions of the regulation of the labor market in Russia

19-30

V.Yu.Shcheglov,A.O.Skvortsov 

Problems of state support of small entrepreneurship in Russia

31-36

V.Yu.Sinyavin, A.O.Skvortsov,
S.S.Esyakova,N.A.Korchagina 

Improving the management system of the market developing factors of commercial real estate in the conditions of crisis

37-44

G.B.Novosel'tseva,N.V.Rasskazova 

The prospects of small entrepreneurship development in the Penza region

45-55

O. V. Sal'nikova, L. V. Rozhkova 

Main directions of development of confectionary products export in Russia

56-64

N. S. Chernetsova, P. S. Teshina 

Internet as a means of information influence of global scale

65-74

U.Yu.Pastukhova, I. G. Ishchenko 

Problems of forming a mission and corporate values of financial institutions

75-82

V. I. Abramov, A.A.Grishin 

Problems of the small business in the Penza region in the conditions of environment variability

83-92